FAQs

Do you do custom work?

• Nope!  If you want to make your own enamel pins, check out Enamel Pins: 101! It's my course + community that teaches you how to start or grow a pin business.
• If you need help with artwork, The Pin Department can help you out!

What's your shipping policy?

• Check here for details about my shipping policies!

Do you accept returns?

• Please see our refund policies here.

I have a question about my pin club subscription!

• If you need to change your address or edit your pin club subscription, please refer to your original sign-up emails for your login information.  You have control over your account in your own personal portal!
• If you don't have your login info, please email us at hello@beckyhelms.com and we can send you a link to get in or reset your password.

How do I contact you about my order?

• If you have any issues with your order, please see the shipping policies, or reach out to us at hello@beckyhelms.com.  We usually respond within 12-48 hours (usually sooner, but life happens!).

Do you offer wholesale?

• Yes!  If you have a brick-and-mortar shop and would like to carry our pins, please check out our wholesale page.  We've got details about shopping directly or through Faire, plus our current best sellers!

 

 For any other questions, please email us at hello@beckyhelms.com!