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Fulfillment Manager

Overview:

Part-Time position! The Fulfillment Manager is responsible for order fulfillment, shipping, quality control and customer service pertaining to tracking and inventory. They will own inventory processing, including quality control and packaging. The Fulfillment Manager is also responsible for communicating with customers regarding order issues.

Outcomes:

  • Manage and organize inventory for quick and easy fulfillment
  • Manage all order fulfillment across multiple platforms, quickly and accurately

Responsibilities:

  • Create shipping labels
  • Pack orders in an accurate, organized and timely manner
  • Package products and organize inventory
  • Keep inventory up to date across all selling platforms
  • Ensure that all packing materials are stocked
  • Respond to customer inquiries about tracking information and shipping issues

Requirements:

  • Available to work 10am - 3pm, Monday, Wednesday and Friday each week
  • Have transportation to and from work. Must be local to Austin/Cedar Park
  • Be punctual, detail oriented and organized
  • Have a familiarity with the pin industry and a love for independent businesses
  • Must love cats and cute stuff! (Dog owners welcome, as long you supply photos of your pup.)

Tools:

  • ShipStation
  • Shopify, Etsy, wholesale platforms
  • Gmail
  • Asana